Warranty- and RMA-Handling
All our products have a 12 month manufacturer warranty from the day of purchase. All problems or defects are subject to manufacturer warranty 14 days after the purchase. The customer is responsible for paying the shipping costs to the Voleatech GmbH and the Voleatech GmbH is responsible for the shipping costs back to the customer for the RMA-Handling. The RMA-Handling can take between 10 and 30 days. Voleatech is not obligated to provide a backup/replacement unit during that time. You can ship the defect unit to us for repair via mail. The following steps have to be followed for that:
- Please inform us via email or mail about the problem with the unit. Provide us with the serial and billing number of your product.
- Describe the product and error/problem in detail and precise
- Afterwards you will receive a RMA-number from Voleatech. You can send the defect product to Voleatech GmbH with the RMA-number via mail. Mail without a RMA-number are not accepted for warranty/RMA-handling and will be returned upon arrival on customers costs.
- Please package the product with the original wrapping and use enough protection material to ensure safe shipping. If possible use shipping insurance. Please keep the shipping number (tracking number) at a safe place in case it is needed.
- Voleatech will forward your product to the manufacturer and keep you up to date on the repair status. The repair can take between 10 and 30 days.
- Voleatech will return the repaired product to you via mail with cash on delivery for shipping.