Tel.: +49 7121 539 550|sales@voleatech.de
B2B Shop
Home » Professional Services » pfSense Services » pfSense Maintenance

pfSense Maintenance

Out of stock

1 Year pfsense Maintenance independent of your pfSense Devices

pfSense Maintenance from the official pfSense Partner

Please contact us at sales@voleatech.de before ordering a Maintenance Package.

 999,00 ( 1.188,81 incl. VAT)

Plus VAT
Delivery Time: not specified
SKU: pfsense-wartung Category:

Description

pfsense Maintenance

The Voleatech pfSense Maintenance is available in 3 different packages and independent of your pfSense hardware.
The packages are valid for one year.

Our team of pfSense certified Engineers is always available from Monday till Friday from 09:00 until 17:00 at your disposal to support and assist you.

pfSense Maintenance Packages

PackageTimeResponse Time (SLA)SupportUpdateserviceMonitoring
Maintenance SMo-Fr 9-17

max. 8 hrs. Response Time

5 hours

Maintenance MMo-Fr 9-17max. 8 hrs. Response Time10 hours
Maintenance LMo-Fr 9-17max. 4 hrs. Response Time20 hours

Our pfSense Maintenance contains support hours (counted in 15 minute intervals), depending on the package update installations (counted against support time), as well as the exclusive Voleatech Monitoring.

All your requests will be answered within a 4 to 8 hours window (depending on the package).

After all support hours are used up you can purchase a new maintenance package. The Monitoring will be valid after the support hours are used up until the end of the maintenance product lifecycle (12 month).

Do you have any questions?

Feel free to call us or send us your question at any time.

Terms and Conditions

  • Valid for 1 Year
  • 9 – 5 Avaliability (Mo-Fr)
  • support hours (counted in 15 minutes intervals)
  • Updates
  • Voleatech Monitoring
  • Response Time 4 – 8 Hours
  • Contact requests via Email and phone

No documentation is included.

All settings are carried out via remote. The service does not include work at the customer site.

When buying this service product, the buyer has to make sure that all the infrastructure requirements are met to enable the proper support service.