1 Year pfsense Maintenance independent of your pfSense Devices
pfSense Maintenance from the official pfSense Partner
Please contact us at sales@voleatech.de before ordering a Maintenance Package.
Out of stock
1 Year pfsense Maintenance independent of your pfSense Devices
pfSense Maintenance from the official pfSense Partner
Please contact us at sales@voleatech.de before ordering a Maintenance Package.
The Voleatech pfSense Maintenance is available in 3 different packages and independent of your pfSense hardware.
The packages are valid for one year.
Our team of pfSense certified Engineers is always available from Monday till Friday from 09:00 until 17:00 at your disposal to support and assist you.
Package | Time | Response Time (SLA) | Support | Updateservice |
Maintenance S | Mo-Fr 9-17 |
max. 8 hrs. Response Time |
5 hours |
✖ |
Maintenance M | Mo-Fr 9-17 | max. 8 hrs. Response Time | 10 hours | ✔ |
Maintenance L | Mo-Fr 9-17 | max. 4 hrs. Response Time | 20 hours | ✔ |
Our pfSense Maintenance contains support hours (counted in 15 minute intervals), depending on the package update installations (counted against support time).
All your requests will be answered within a 4 to 8 hours window (depending on the package).
After all support hours are used up you can purchase a new maintenance package.
Do you have any questions?
Feel free to call us or send us your question at any time.
No documentation is included.
All settings are carried out via remote. The service does not include work at the customer site.
When buying this service product, the buyer has to make sure that all the infrastructure requirements are met to enable the proper support service.