1 Year pfsense Maintenance independent of your pfSense Devices
pfSense Maintenance from the official pfSense Partner
Please contact us at sales@voleatech.de before ordering a Maintenance Package.
pfSense Maintenance
Out of stock
Description
pfsense Maintenance
The Voleatech pfSense Maintenance is available in 3 different packages and independent of your pfSense hardware.
The packages are valid for one year.
Our team of pfSense certified Engineers is always available from Monday till Friday from 09:00 until 17:00 at your disposal to support and assist you.
pfSense Maintenance Packages
| Package | Time | Response Time (SLA) | Support | Updateservice | Monitoring |
| Maintenance S | Mo-Fr 9-17 | max. 8 hrs. Response Time | 5 hours | ✖ | ✖ |
| Maintenance M | Mo-Fr 9-17 | max. 8 hrs. Response Time | 10 hours | ✔ | ✖ |
| Maintenance L | Mo-Fr 9-17 | max. 4 hrs. Response Time | 20 hours | ✔ | ✔ |
Our pfSense Maintenance contains support hours (counted in 15 minute intervals), depending on the package update installations (counted against support time), as well as the exclusive Voleatech Monitoring.
All your requests will be answered within a 4 to 8 hours window (depending on the package).
After all support hours are used up you can purchase a new maintenance package. The Monitoring will be valid after the support hours are used up until the end of the maintenance product lifecycle (12 month).
Do you have any questions?
Feel free to call us or send us your question at any time.
Terms and Conditions
- Valid for 1 Year
- 9 – 5 Avaliability (Mo-Fr)
- support hours (counted in 15 minutes intervals)
- Updates
- Voleatech Monitoring
- Response Time 4 – 8 Hours
- Contact requests via Email and phone
No documentation is included.
All settings are carried out via remote. The service does not include work at the customer site.
When buying this service product, the buyer has to make sure that all the infrastructure requirements are met to enable the proper support service.
